There is no information given to show why the money is being taken - no tracking number, no order number, no information or reason for why the money was taken. If indeed it is a weight issue, we believe there may be multiple items on their scale with they weigh, as some of the process is automated, and therefore they are generating the wrong weight on packages from time to time. Our scale is accurate and easy to use, so that doesn't make sense to us. The reason for the money grabs seem to be that they believe something was incorrectly input to produce a shipping label, most likely the weight of the package, we presume. We have had an account for multiple years and we have a scale and know how to use it. I have never seen a reason for why this is being done. With this, they give notice that they are taking money from my account. The email title will **************** Funding Confirmation" and the message will contain a phrase stating "Automatic Overdraft Protection has been triggered". On a fairly regular basis, my account is unjustly charged for a never-described reason. We sincerely apologize for the inconvenience.Ĭustomer Care Director, ********************** We strongly believe in the value of our service and we always want to do everything that we can to ensure our customers have a positive experience when working with Endicia. Please rest assured that we will be reviewing the interaction in question. We will cooperate with your financial institution or any authorized investigative body to help our mutual customers and assist in any formal investigation. Financial institutions have standard policies and procedures set in place to help their customers with these issues, and refunds are handled by the bank or financial institution. Endicia will cooperate fully with your financial institution to help our mutual customers and follow the necessary protocols related to the potential fraud. We are one of several approved vendors of **** postage. Endicia is a PC Postage Vendor licensed and approved by the ****. We definitely understand the gravity of this issue and we take these concerns very seriously. How was someone able to charge my cc three times using Endicia? The funny part about this is, I don't even use this cc online. This is the company you work for! I honestly don't know if her findings are 100% accurate and would like a follow-up detailing how this occurred. I'm saying that my account has been compromised AND people are using your company to make fraudulent transactions! She should have made an effort to report this to her supervisor. But this nonchalance from Endicia is unacceptable. The rep apologized and recommended I call my cc company to cancel the card and flag the charges as fraudulent. I called Endicia who stated they don't have a record of an account for me. I've never been there, know anyone there, bought anything from there, or returned any packages/letters there. She also stated the charges were to ******, *****. She stated there were three charges to my credit card amounting to $60.00 from Endicia in Feb 2023. I asked the cc representative to check my account history. I noticed the balance for March was higher than the balance for February and I haven't made any charges, as I'm trying to get the total balance down. I called my credit card company via phone to pay my bill. We would recommend contacting the sender directly or you can contact the **** directly at 1-800-ASK-**** or visit You can obtain shipping information by speaking with a **** representative on the phone or by using the Track & Confirm tool on the **** web site. Refunds are handled by the bank or financial institution. Financial institutions have standard policies and procedures set in place to help their customers with these issues. For cases such as these, and if you are concerned about fraudulent transactions, we recommend that you notify your bank as soon as possible. We do not charge transactions under the designator of Microsoft. Unfortunately, we do not have any additional information about this order or customer. The possible customer may have used our software's "E-mail Tracking Information" option to send delivery confirmation to you about an item that you ordered from them. The message that you received does not indicate that you have been charged for an Endicia product, but it may indicate that an customer is utilizing our service in order to ship a product to you. We understand your concerns about receiving this email and apologize for any misunderstanding. We recommend contacting the **** directly. We are a software company and our product is software that provides the ability to print postage. Endicia is not a shipper or a carrier such as the ********** or FedEx.
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